Founded in 1956 in Mission, Kansas, AnswerPro is a telephone answering service company—and so much more. Our team of experts provide inbound order entry, customer service, telephone answering services, medical answering services and other customized call center services to companies both big and small around the country. Companies like yours.
Our call center experts know many of our clients by voice. They will quickly become familiar with you and your projects and route your calls efficiently, always with a smile. Available 24/7, they strive to understand your business inside and out to better interact with your callers, answering questions with confidence and assurance. We have identified and established more than 50 different call classes that represent individual agents’ skill levels. This way, your incoming calls are directly transferred to an expert in your industry class.
Strive to answer calls immediately
One call at a time per agent, which means your caller won’t be continually put on hold
Dedicated account manager—make only one call to make any changes to your account
100 percent States-based, multi-lingual operators available 24/7/365
HIPAA, PCI Compliant—all calls are recorded
Web-based on-call schedules available for real-time updates
Order/web processing Appointment scheduling/reminders
We say it with a smile.
Our call center experts treat all callers with the utmost respect—the way they themselves would want to be treated. As a result, they help maximize your sales potential.
We ensure your clients are aware of the additional products or services you provide every time we talk with them. While many companies view sales and customer service as separate entities, we view these functions as one. That way we never miss an opportunity to further assist your clients—or to make a potential sale.
Our customized call center experts confidently address specific questions regarding returns, current order status and more according to account protocol. Immediate access to your database allows for in-depth answers to your clients’ questions and allows us to deliver the outstanding service and support they will have come to expect.
Shared v. dedicated call center environments
We operate in a shared environment, allowing you to reduce your costs by sharing our call center experts with other clients. Although, depending on your call volume, we may dedicate a number of specialists to your account at our shared environment price. Giving you the best of both worlds.
Permanent temporary staffing model
Consider us for your outsourcing needs. Instead of hiring on temporary help for overflow calls, turn to us as your permanent solution—and maintain efficiency in your in-house call center at all times.