Answering Service and Call Center Jobs
Answering Service Career
Answering service jobs – say hello to the possibilities!
AnswerPro has been answering calls for over 60 years. Many members of our team have been with us for more than 20 years. We have created a vibrant company culture that fosters success and collaboration. We are committed to all of our employees’ success, which in turn delivers success to our clients.
As a member of our award-winning team, you will experience the benefits of working a non-traditional workweek, with the possibility of working from home as a remote agent after an appropriate training period. The atmosphere that we encourage is one that is positive, fun, yet professional.
As a high-volume call center, we’re are looking to grow our team with talented individuals who want to build a successful career. From customer service representatives to floor supervisors, there are a lot of growth opportunities here at AnswerPro.
As an overview of our call center environment, our professional agents work as if they are in our clients’ front office. We are an invisible extension of their business — positioning our clients to virtually be open 24/7.
Our comprehensive training program sets the stage for agent success. We have a variety of shifts available, including day, swing, and overnight. There are plenty of opportunities to pick up additional hours too. Since we are a 24/7/365 answering service, night, weekends, and holiday availability is required.
As a call agent with AnswerPro, you will be trained in accordance with our industry standards of professional call taking. Once you have successfully completed your training, you will have the opportunity to earn a certification deeming you as a professionally certified call agent. This credential is administered by our governing association, the Association of TeleServices.
Types of Calls We Answer
AnswerPro serves many types of businesses, organizations, and professionals. Our primary service is inbound call taking, messaging, and dispatching. You will not be conducting any outbound sales calls.
Typical calls involve:
- Call answering
- Nurse triage
- Order entry
- Appointment scheduling
- Emergency dispatching, just to name a few
Call Agent Success Criteria
- Able to type a minimum of 30 correct words per minute.
- Strong attention to detail.
- Accurately gather caller information based on scripted instructions.
- Answer calls in a friendly, engaging, and helpful manner.
- Professionally handle escalation calls.
- Strong work ethic, proactive, and dependable.
- Effective communication skills.
- Ability to work overtime as necessary.
- Experience using the Amtelco platform is a plus.
- Competitive wages
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Career advancement
AnswerPro is headquartered at 5815 Dearborn Street, Mission, KS 68154. We also have satellite offices. Located in 702 N. 129th Street, Omaha, NE 68154.
All offices provide inbound call center solutions for our clients nationwide, and we can support a wide variety of answering service jobs.
To ensure the health and safety of our team, all employees are working remotely.
More Than Just an Answering Service
Many of our employees have been working with us for over 20 years. As a potential candidate, that should speak volumes to you about what it is like to work here. A high employee retention rate is indicative of a great work environment and company culture.
Here's what some of our employees are saying about working at AnswerPro:
“Everyone at AnswerPro has a passion for providing world-class service to our clients. Every phone call is an opportunity to shine. We understand the vital role we play. My position allows me to directly influence and shape how that happens by creating unique answering solutions that lead to success. Being an integral part that success is very satisfying.”